Privacy Policy - Triveni Health Care LMS

1. Introduction

This Privacy Policy explains how Triveni Health Care LMS ("we", "our", or "us") accesses, collects, uses, shares, protects, retains, and deletes information when users access the Triveni Health Care LMS mobile application and related learning services.

The app is provided for learning management, course participation, assessment, study progress tracking, and related user account features.

2. Developer And Privacy Contact

Developer/App owner: Triveni Health Care LMS.

Privacy inquiries, account deletion requests, data access requests, and correction requests may be submitted by email to Info@thcjbp.com or through the support or administrator contact channel provided inside the app.

3. Information We Collect

Depending on your account and app usage, we may collect or process the following information:

Account information such as name, email address, username, mobile number, password credentials in protected form, date of birth, address, user role, category, and account status.
Profile information such as profile photo and other details you add or update in your profile.
Learning information such as enrolled courses, playlists, video progress, assessment attempts, answers, results, learning path, calendar items, analytics, and study time.
Device and usage information such as login activity, IP address, authentication tokens, app requests, error information, and security logs needed to operate and protect the service.
Camera, photo, and face image data when you choose to upload profile images or when face verification/assessment identity features are enabled for your learning account.
Files or media that you voluntarily upload through supported app features.

4. How We Use Information

We use information only for LMS and service-related purposes, including to:

Create, authenticate, manage, and secure user accounts.
Provide courses, videos, assessments, results, certificates or progress records, calendars, analytics, and learning path features.
Verify learner identity where required for assessment or course integrity.
Store and display profile details selected by the user or administrator.
Provide password reset, support, troubleshooting, fraud prevention, abuse prevention, and service security.
Comply with applicable legal, regulatory, organizational, audit, and reporting obligations.

5. Permissions And Sensitive Data

The app requests sensitive permissions only when they are needed for an active feature. For example, camera or photo access may be requested for profile image upload, face image capture, or face verification. If a permission is denied, the related feature may not work, but we will not use the denied permission.

We do not use camera, photo, face image, profile, learning, or device data for advertising profiling. We do not sell personal or sensitive user data.

6. Sharing Of Information

We may share information only in the following limited cases:

With authorized administrators, instructors, managers, or organization staff who need access to operate the LMS and review learning progress.
With service providers who support hosting, storage, security, maintenance, communication, analytics, or technical operations for the app, under appropriate confidentiality and data protection controls.
When required by law, legal process, government request, audit, safety, fraud prevention, or to protect the rights and security of users, the organization, or the service.
In connection with a business or organizational transfer, only with appropriate notice and safeguards where required.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal and sensitive user data. These safeguards include access controls, authenticated sessions, protected passwords, server-side security practices, and encrypted transmission where supported by the deployment environment.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security. Users should keep their login credentials confidential and report suspected unauthorized access promptly.

8. Data Retention

We retain user information for as long as the LMS account is active or as long as needed to provide learning services, maintain assessment and progress records, meet administrative requirements, resolve disputes, enforce policies, protect security, and comply with legal or audit obligations.

When data is no longer required, we delete, anonymize, or restrict it according to operational, legal, and organizational retention requirements.

9. Account And Data Deletion

If your app account was created by your organization, administrator, or learning provider, you may request account deletion through the Triveni Health Care LMS Administrator or the organization that issued your account.

After a valid deletion request is approved, we will delete or anonymize account data associated with the account, except where retention is required for legitimate purposes such as assessment records, certificates, legal compliance, audit, security, fraud prevention, dispute resolution, or organizational reporting.

10. User Choices And Rights

Users may review or update certain profile details in the app where the feature is available. Users may also request access, correction, deletion, or restriction of their personal data by contacting the Triveni Health Care LMS Administrator or the organization that manages their account.

Permission choices can be managed from the device settings. Disabling a permission may limit features that require that permission.

11. Children

Triveni Health Care LMS is intended for authorized learners and organizational users. The app is not directed to children unless an authorized organization deploys it for users with appropriate consent and supervision as required by applicable law.

12. Third-Party Services And Links

The app may rely on third-party libraries, hosting providers, or service providers to deliver app functionality. These providers are used only to support the operation, security, and maintenance of the LMS. The app may also contain links to external resources; their privacy practices are governed by their own policies.

13. Changes To This Policy

We may update this Privacy Policy to reflect changes in app features, legal requirements, Google Play requirements, or operational practices. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

For privacy questions, data requests, or account deletion requests, please email Info@thcjbp.com or contact the Triveni Health Care LMS Administrator through the support or administrator channel provided in the app.